Bespoke/Tailored Config Support

We recognise that IT Support isn’t a one size fits all solution, which is why we go through a series of steps before providing the final proposal:

We start with understanding your business and the reliance it has on the IT infrastructure.
We then work through your support requirements, what you need, when you need it and what in house skills you already have
An audit is then performed on your systems to assess the readiness and any likely issues which may need addressing immediately
The final stage is our presentation of a proposal outlining exactly what we will deliver and how that meets your business needs

Our support can generally include:

1st line telephone support
Remote reactive support
Proactive monitoring and alerts
Scheduled remote audit and maintenance (checking areas such as; backup success, virus definitions, windows updates, disk utilisation, error logs)
Scheduled onsite preventative maintenance
Service credits ( A scheme whereby an upfront purchase of service hourly credits can be purchased and called off for ad hoc work)
Flexible hours to suit your needs, which can include 7 days per week if required.

We have a team of highly skilled and qualified engineers and consultants available throughout the UK 24/7.

For more information on how we can help, and the benefits that your business can realise, please call us now on 01285 658549 or email Sales.

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