Our fully managed IT Service Desk gives you and your business complete peace of mind
Service and support using a simple cost model with the following features:
• Broad skill sets including (Networking, Servers, Storage and Retail biased POS and HHT)
• Flexible case logging and management (phone, email, web)
• Reporting (scheduled reports showing statistics tailored to your requirements such as by user/device/fault type)
• Simple remote desktop control
• Asset management
• Proactive device and application monitoring
• Spot News, Pin-up and Weather
• Onsite and remote service
• Regular onsite presence
• ITIL framework process
• Break Fix Maintenance service
• Ad Hoc hardware swap outs
The online portal gives you access to case reports and statuses.
For more information on how we can help your business by providing either a full outsourced IT service function, provide overflow cover or simply to complement your team contact us today.