In years gone by, hotels have engaged with their guests with information packs and concierge staff. In today’s digital age, the contemporary customer expects more. TrustCloud can help hotels engage with their customers proactively in real time and create the best experience for their guests along with increasing sales for the hotel.
- TrustCloud tracks customer’s movement in real time across the hotel, offering visibility of dwell areas and allowing the opportunity to cross sell.
- TrustCloud Connects to the customer’s smart device giving a richer experience and the ability to push relevant and tailored advertising about the hotel to the smart device. This allows the hotel to increase sales with digital vouchers in the bar, spa, golf course or any other facilities.
- Cancelled booking – don’t panic TrustCloud will message your high valued customers a voucher offer to allow them to book empty rooms increasing revenue.
- Offer spa guests restaurant vouchers to cross sell your facilities and increase spend.
- Add value to your VIP customers staying with you – offer them a room upgrade increasing revenue and improving the personal guest loyalty.
- Allow your guests to pre-order room service with live menus. Update menu options in real time based on stock levels.
- Customers love to meet up at hotels lobbies for meetings. Improve their spend by sending digital offers to their devices.
- On check out of your hotel TrustCloud will send out a digital survey allowing you to gather invaluable feedback giving you the ability to resolve any customer satisfaction issues instantly.
- TrustCloud can easily link to CRM, digital screens and point of sale systems to automate many of the processes.
- What’s more it can be implemented into a business quickly, easily, effectively.
For more information – Contact us today