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July’s Customer Satisfaction Score

July’s Customer Satisfaction Score A fabulous customer satisfaction score for July, taking this year’s overall score to a magnificent 99%. Well done team Trust.[video width="1920" height="1080" mp4="https://www.trustsystems.co.uk/wp-content/uploads/2020/08/July-Customer-Stat-Score-post-2020.mp4"][/video] ...

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Supporting Apprenticeships and Work Experience

Supporting Apprenticeships and Work Experience Investing in people is important to the Trust team, fostering an environment for work experience along with supporting apprenticeships. We are pleased to celebrate Jamie who joins us from work experience as a fully-fledged team member and to Dylan who has successfully...

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Thought Leadership Mini-Series

Thought Leadership Mini-Series Read the second in our mini-series leading from our latest Thought Leadership Guide: Surviving to Thriving – How Retailers can Transform to Excel, we delve deeper into the three key areas. Transforming Customer Experience, Transforming Operational Processes and Transforming Business Model. In this...

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Career Opportunity

Career Opportunity Are you an experienced Project Manager who would like to develop their career with a leading digital, technology & service provider? Click here to find out more and apply. ...

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Celebrating a member of our Field Service Team

Celebrating a member of our Field Service Team This month we celebrate a member of our Field Service Team, Keith Simpson for being awarded Employee of the Month. Keith leads our team of field engineers who have continued to support our customers over the past few...

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Thought Leadership Guide: Surviving to Thriving

Thought Leadership Guide: Surviving to Thriving Need help transforming your retail business? Now more than ever retailers need to change in order to thrive. Life after Covid-19 has compounded the need for this change and technology plays a key role in delivering this transformation. With the need...

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Connect, engage, and expand your customer engagement  

Connect, engage, and expand your customer engagement   With ‘the new normal’ there are different opportunities and demands when engaging with your customers. We are seeing queuing to enter a store as normal. Customers are using their mobile devices more and more. We have the digital solutions...

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Podcast: Julian Niblett from InsideOps

Podcast: Julian Niblett from InsideOps Emerging from the past few months retailers need to consider their cost base. Where should you be looking to identify productivity opportunities in your retail store operation? We have worked with InsideOps on some great projects for retailers delivering real benefits...

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SafeContractor Audit

SafeContractor Audit We have recently passed our SafeContractor audit. The accreditation demonstrates our commitment to health and safety.  ...

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Take control of your store operations

Take control of your store operations As shops reopen and join essential retailing, we are seeing customers return. Research has found that people have missed fashion shops, restaurants and cafes, and entertainment venues most during lockdown so it is expected that consumers will visit retail destinations...

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Priorities of the Retail industry to help meet the challenges

Priorities of the Retail industry to help meet the challenges As we see non-essential retailers reopen, the retail industry is juggling many challenges. Priorities include: • Introducing and adapting workplace and practices • Excelling at customer service to instil brand loyalty • Optimising stores and reviewing costs So just how...

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Celebrating Employee of the Month

Celebrating Employee of the Month At this time it’s more important than ever to celebrate everyone who has a helping hand in making the business tick. This week we would like to share our congratulations to Ellyn Geddes for being awarded Employee of the Month due...

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Adapting stores and practices to meet the current challenges

Adapting stores and practices to meet the current challenges We are busy working with retailers to aid the adaptation of their stores and practices to meet the current challenges. Technology, store digitalisation and optimisation is providing cost-effective and benefit-led solutions to meet the challenges of protecting...

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Future proof solutions

Future proof solutions Preparing to open your doors again, technology is available to help support your business, protect staff and customers. We are currently working with retailers with practical and future proof solutions to support store optimisation and stock management, customer communication and experience, virtual queuing...

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Delivering future proof technology, solutions and services

Delivering future proof technology, solutions and services With the retail industry ramping up to open, we are maintaining our focus to deliver future proof technology, solutions and services to meet the current challenges. If you need help with, physically protecting staff and customers, ability to connect...

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Are you working through plans to reopen?

Are you working through plans to reopen? Protecting staff, customers and your business are all of paramount importance, we are here to help meet the challenge. Working with our network we can help with protective screens, hand sanitiser alongside our technology & digital services and...

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99.5% Customer Satisfaction

Our team of committed service desk personnel are continuing to excel at customer service remotely. This includes supporting our customers on extended hour contracts. We are proud of our customer satisfaction score for April - 99.5%. Here is a snapshot of what our customers have...

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Hand Sanitiser Mount

We can provide a solution to support new hygiene measures in place at retailers from our partner Ergonomic Solutions. The Hand Sanitiser Mount is an unobtrusive solution that is easy to install providing customers with a quick and convenient opportunity to sanitise their hands before...

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SafeGuard® screens

Pictured here, in their blue protective wrappers, are the low cost, simple to install, clear acrylic SafeGuard® screens from our partner Ergonomic Solutions. Designed to create a safety barrier for customers and staff, at point of sale, they are ready to be shipped directly from...

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Providing a safe working and purchasing environment

Providing a safe working and purchasing environment will provide peace of mind for all. Working with our partner Ergonomic Solution we are able to support your needs to create an environment to support social distancing in retail. Contact us today. Read more here...

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Our Customer Service Levels

We are proud of our customer service levels and this is no exception at this time. Our dedicated team continue to strive to provide the very best in service. We are focused on solving customer queries within speedy response times. Check out our Customer Feedback...

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RETAIL RAMPING UP TO OPEN – HELP IS ON HAND

With the retail industry ramping up to open, we are maintaining our focus to deliver future proof technology, solutions and services to meet the current challenges. If you need help with, physically protecting staff and customers, ability to connect and message customers at your store,...

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Continuing to support our customers and employees

Following the latest Government announcement we wanted to provide an update on how we are continuing to successfully support our customers at Trust. We plan to continue doing the same as we have been during the past weeks of lock down. Our established remote working...

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Providing retailers with hand sanitiser

With guidelines from The British Retail Consortium the advice is retailers need to consider providing hand sanitiser for customers and employees. We are working in collaboration with ClearWater Liquid Hand Sanitiser. In just 4 weeks they are supplying one of the leading essential retailers. Now...

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Protecting customers, employees and the reputation of your business

During COVID-19 the need to ensure social distancing is paramount to ensure the safety of customers, employees and the reputation of your business. Our partner Ergonomic Solutions, a leading UK designer of technology mounting solutions has created Safeguard® Screens to ensure this safety.  The simple and effective...

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Supporting our Keyworkers

Nice to be able to help support our keyworkers in a small way as we donate 2,000 bottles of liquid hand sanitiser. The industrial sized liquid hand sanitiser, ‘ClearWaterGel’ is being produced from a successful gin and whiskey distiller who have responded to Covid-19 by...

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Thought Leadership Series

Whilst we are watching the coronavirus pandemic cause chaos amongst the business world, we at Trust are confident we can support businesses in the challenges now and that unfold when we slowly return to ‘normal’. In a new series of thought leadership guides, we look at...

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Helping our customers navigate the challenges

Last week we saw our cases to our service desk double everyday helping our customers navigate the challenges to ensure they were ready for unprecedented measures of remote working. Our team successfully helped guide many of our customers to ensure they had the right services...

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We are here to maintain our high service levels

Our business continues to assist our managed service clients successfully working remotely, as we have already been doing for nearly 3 weeks now. We are here to maintain our high service levels and should our customers needs change in the short term we are ready...

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Our customers rated us

In our recent customer satisfaction survey our customers rated us:   58% rated us better against other solution and service providers.   We had a few comments including…. ‘The whole team are very good’ ‘Good knowledge of the solution in place’ ‘Trust has grown with our business and has adapted to meet...

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T minus 1 day until Retail Tomorrow

T minus 1 day until Retail Tomorrow. Looking forward to discussing how technology can help drive business strategy and excited to be on stage sharing how we are working with retailers to boost store profitability now by optimising in-store operations. #RetailTomorrow2020...

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Digital Signage solution at Dobbies

Our field team have recently completed an install of our digital signage solution at Dobbies, Dunfermline. Great job team! #digitalsignage #digitaltransformation #customerengagement #retailtheatre...

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Only two weeks away from Retail Tomorrow

Only two weeks away from the McDonald Butler event, Retail Tomorrow. We are ready and excited to present how we can improve operational processes with minimal intervention while delivering optimal ROI. Click here to read our synopsis of what we will be bringing to the stage...

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Excited to be attending Retail Tomorrow 2020

Excited to be attending #RetailTomorrow2020. Are you going to be there? We would love to discuss what your business priorities are and share our innovative solutions and services that are revolutionising in-store operations. https://www.retail-in-detail.uk/the-three-rs-of-retail-relevance-relevance-relevance/?utm_campaign=2451%20-%20MBA%20Marketing%20Social&utm_content=115433405&utm_medium=social&utm_source=linkedin&hss_channel=lcp-228686...

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Extreme Network Partner Event

Productive afternoon yesterday with our partner Extreme Network looking at the technology road map that ensures our delivery of leading next-generation, customer-driven networking. #networking #customerdriven #technology...

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National Apprenticeship Week

It’s National Apprenticeship Week! At Trust nurturing young local talent is something we are proud to support. Over 10% of our current workforce are enrolled in apprenticeship schemes with many of our team starting their career with Trust as an apprentice. #nationalapprenticeshipweek...

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Excelling in Service Delivery in 2019

During 2019 Trust continued to evolve to become a Managed Service Provider with the majority of our customers being serviced with a long-term service wrap. With this, we have extended our deployment activity to provide ongoing monitoring and management, remote support as well as field...

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NRF Core Takeaways

Following a productive trip to NRF we found this blog from Mike Butler a great read. In his blog, Mike summarises his core takeaways in regards to the future of retail technology. Take a read…...

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NRF 2020

On the 12th -14th January 2020 we will be attending NRF. The National Retail Federation is held in New York every January and is the eyes and ears of the retail industry. This event continues to bring critical foresight and insight to leaders in the retail...

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Our Apprenticeship Schemes

Over the past year we have extensively grown our team. As part of this growth we now have 10% of our workforce on Apprenticeship Schemes. We are committed to offering young people a real job with hands on experience to provide a chance to be...

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Retail Tonight

On the 19th September we will be attending the McDonald Butler Retail Tonight event. The event brings together the UK’s top retailers and leading technology leaders to network and share business insight....

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Retail Tonight

On the 19th September we will be attending the McDonald Butler Retail Tonight event. This is a thought provoking and enjoyable evening for tech specialists and retailers. This year’s guest speakers for the evening are: Geoff Ramm is the creator and author of ‘Celebrity Service’. He has...

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Tech Fest – A Celebration of Innovation

As part of London Tech Week our datacentre partner Node4 will be holding TechFest on Friday 14th June, Kings Place, London. Techfest is a celebration of innovative technology. It is an event like no other as its not a standard conference format. You choose the content...

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Aerohive Webinar 5th July

The New Best Practice for Improving Access and Control Join this free online workshop and see how to better manage different user groups and devices across your wireless and wired network – simplifying user experience and improving IT’s control. While BYOD & Guest access solutions have been...

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Celebrating 10 years of service

We are delighted to celebrate 10 years of service with our Service Delivery Manager, Joanne Woolley. Our people are fundamental to everything we do, and Joe is a testament to this with her commitment to strive for excellent customer service and delivery....

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Retail Expo

We will be attending Retail Expo next week. If you would like to meet up with one of our team to discuss how we can help your business on its digital journey....

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Retail Tomorrow

We are pleased to announce that we will be attending Retail Tomorrow with our strategic partner Wonderlane. ...

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