Support cases aside, our Field Engineers have racked up a huge number of miles in efforts to resolve issues across the thousands of customer sites we now service. So many miles, in fact, that they could have circumnavigated the world 3 times.
With this growth, we are very pleased to see that our CSAT* reports which provide a rolling gauge of satisfaction demonstrate we are excelling at customer service.
This level of overall satisfaction is a huge achievement and a result of the exceptional collaborative efforts across the organisation.
97% of Customers were happy
3% of Customers selected average
0% of Customers selected not satisfied
This level of overall satisfaction is a huge achievement and a result of the exceptional collaborative efforts across the organisation. As part of our commitment to ensuring our customers are front and centre of all that we do we have launched a Customer Satisfaction Survey.*CSAT stands for customer satisfaction and is a score that indicates how satisfied a customer is with a specific product, transaction, or interaction with a company. Trust use the score as each case reported to the Service Desk is closed. The results are collated to provide a numerical measure of customer satisfaction.