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Helping our customers navigate the challenges

Last week we saw our cases to our service desk double everyday helping our customers navigate the challenges to ensure they were ready for unprecedented measures of remote working. Our team successfully helped guide many of our customers to ensure they had the right services and solutions required to enact their business continuity plans. Reviewing the Live Customer Feedback has made the team proud, knowing they are making a difference, here are just a few of the comments we received:

 

‘Thanks for the save! I know how busy you are with everything that is happening with COVID-19. I am really proud of working with a service team who can be there for small businesses and small charities as a service provider in times of crisis’

 

‘Understanding, knowledgeable, polite, fast response – couldn’t ask for more! Thank you’

 

‘Despite extra pressures due to COVID-19 my issue was resolved very quickly’

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