Field Service Engineer

ABOUT THE ROLE

We currently have an opportunity for a full-time Field Service Engineer to join our team. Based in the North of England with some days at our offices in Cirencester.

You will be visiting customer supported sites throughout the UK to diagnose and replace equipment (namely networking/WiFi) as well as decommission and deploy equipment to accommodate customer refurbishments.

The customers will predominantly be retail and transport with key ones being: Aldi, The Cooperative and National Express.

Main duties will involve dealing with:

• To attend customer sites to repair/exchange technical equipment.
• To attend customer sites to deploy and install technical equipment.
• To return parts/equipment to the specified pick-up/drop-off location (nearest DPD Depot to candidates home location)
• To provide accurate weekly time and expense sheets using the MAXOPTRA field service application.
• To complete detailed and accurate reports for each job attended.
• To liaise with the IT Service Desk and Project Teams to confirm work orders and overcome problem sites.

Key skills, experience, qualifications:

• Previous IT Field or IT Service Desk experience to include networking equipment (Aerohive/Cisco/HP)
• A data engineer (structure cabling) would be suitable for this role if looking to branch into more technical deployments.
• Previous experience with BT/DP cabling and/or structured cabling would be advantageous but not required.
• CSCS or equivalent card would be advantageous but not required.
• IPAF or similar would be advantageous but not required.

What you can expect:

In addition to your salary, you will be rewarded with: –

• Up to 10% annual performance related bonus
• Private health care
• 4.5% matched company contribution pension
• Death in service cover

If you are interested and would like to apply for this role, please send us your covering letter and CV to Rebecca.Boyes@trustsystems.co.uk

You must be eligible to work in the UK.