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Service Desk Administrator

We are currently seeking for a full time Service Desk Administrator to join our team in our head office in Cirencester. This a shift-based role that includes weekends, furthermore you will be working within our service desk team. You’ll be providing administration assistance to support our technical teams in managing thousands of devices throughout the UK & Europe.

ABOUT THE ROLE

No previous technical experience is required, however experience within a customer facing and/or administration role is essential.

Skills and attributes required:

  • You’ll be the first point of contact for our clients, so a professional but courteous approach is required.
  • Excellent customer service and communication skills including written and spoken English.
  • Highly organised, with efficient time management and the ability to prioritise workload.
  • You will be enthusiastic and keen to progress in a vibrant, forward thinking business.

Your duties will consist of:

  • Answer incoming telephone calls and emails by logging requests on our case management system as well as providing basic technical assistance, where appropriate.
  • Provide customer support reporting to service delivery teams as required
  • Utilise monitoring tools to raise ‘advance warning’ customer support cases to our technical teams.
  • Monitor support case progress, escalating faults to our 2nd and 3rd line teams or third-party providers as required.
  • Assist in allocation of field engineer work orders and process FastField reports submitted by engineers.

What you can expect:

In addition to your salary they will reward you with: –

  • Up to 10% annual performance related bonus
  • Private health care
  • 5% matched company contribution pension
  • Death in service cover
  • Free breakfast, lunch & snacks in our office.

If you are interested and would like to apply for this role, please send us your covering letter and CV to marketing@trustsystems.co.uk

APPLY TODAY BY SENDING YOUR CV AND COVERING LETTER

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