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Service Desk Advisors (Night)

We are currently seeking Night Service Desk Advisors to be based at our head office in Cirencester.


We are currently seeking Night Service Desk Advisors to be based at our head office in Cirencester, commutable from Swindon, Cheltenham and Gloucester.

Working within our busy service desk team, these newly created night shift roles will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, spanning deskside support through to large scale IT rollouts.

The hours of work will be 10 pm to 6 am and will include weekends.

Main duties will involve dealing with:

  • First-line queries on a ‘one call’ basis such as password and system resets, hardware-related faults and queries, desktop and app support and new user profile creation.
  • In addition, the successful candidate will assist with some 2nd line queries, escalating these where necessary.
  • New equipment & peripheral installation
  • Conducting software & data backups
  • Report writing
  • Managing cases via the NetSuite ERP Platform
  • Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations
  • Meeting set KPI’s
  • Reporting and liaising with Agility resellers and their end-users.

Skills and attributes required:

  • Must have a proven IT support experience gained in a similar role. You must also have first-class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.
  • Personally, you will be bright, enthusiastic and keen to progress in a vibrant, forward-thinking business.
  • Technically, you will also need to demonstrate an understanding of Windows desktop operating systems and applications.
  • A working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies would be beneficial but not essential at this stage.

What you can expect:

In addition to your salary, you will be rewarded with: –

  • Up to 10% annual performance related bonus
  • Private health care
  • 4.5% matched company contribution pension
  • Death in service cover


If you are interested and would like to apply for this role, please send us your covering letter and CV to Rebecca.Boyes@trustsystems.co.uk

You must be eligible to work in the UK


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