Our Service Desk Management service offer 24 hour, 7 days a week, 365 days a year technical service. Our investment in training and development provides a team of technical professionals ready to assist you.
We put the customer front and centre and have our own on-site and in-field team of professionals that can service your business with your very own IT helpdesk. We can deliver:
Our simple menu provides five levels of service, with each a step more comprehensive than the last. Our costs are based on packs of calls purchased for each level, so it’s easy to upgrade if you need to. We also track usage and let you know when a set threshold is met, so you can advise your customer and up-sell.
*proactive monitoring – only available on level 3 and above.
**hardware break fix / hot spare & tech courier – please request details from your Account Manager as they may incur additional costs.