The Retail Exchange Podcast presented by Trust Systems: The store, customer experience and having a reason to exist.
In this special episode of the podcast, recorded on stage live at Retail Week Live 2021 recently, we hear from the CEOs of three major UK retail businesses.
Retail Week Connect’s Isobel Chillman is joined by The Very Group group chief executive Henry Birch, Wickes CEO David Wood, and Fenwick CEO John Edgar.
Together, they look back at the key learnings they have taken as a business, and personally, from retail trading during the pandemic. They also discuss what they see as the future of the ‘store’, of customer experience, and for the evolution of physical and digital. And why it’s important for retailers to have a ‘reason to exist’.