Following a tender process Trust Systems was selected to replace a dated wireless infrastructure across the food stores.
Paul Mills, Head of Portfolio Office, MCC explains ‘This was causing a major issue for stores as any transactions held on the device at the point of failure were lost, causing duplication of effort.’
An invitation to tender process lead to the selection of Trust Systems based on their knowledge, skills, professionalism and ROI. Trust held technical and project meetings with MCC to fully understand the issues and presented a solution that would not only eliminate the 500+ calls to the service desk a year, but also to provide a foundation and platform to host a multitude of customer and business services and offerings. Paul; continues, ‘ The selected technology would ensure the MCC staff and customers would received the world leading services from a monitored robust infrastructure.’
The existing wireless infrastructure in MCC Food stores was approximately 14 years old and was no longer fit for purpose considering the challenges of modern wireless devices. The environment in the stores has changed and many wireless signals from surrounding businesses and home cross over with the store wireless network causing drop outs. Many stores using older WiFi technologies are also prone to ‘black spots’ causing wireless equipment to disconnect and lose connection and data.