Managed Service

Take a look at

Our Services

Choose Our Managed Service

At Trust, we provide a full managed service across our solution offerings, comprising:

Datacentre deployment and management
Customer service desk with full support and maintenance
Hardware management
Application hosting
Security
Consultancy

Our flexible offering can include:

A packaged solution with a choice of components
Comprehensive maintenance including: hardware, software, repair, replacement
Operational updates to software
Scheduled servicing by local team
Flexible term lengths

Flexible, state-of-the art hosting

Our hosting model avoids the unpredictable escalating costs associated with your own premises. Hosting your environment couldn’t be simpler. Choose a ¼ rack through to a bespoke private cage, all fully managed by our team of experts or choose to self-manage.

Our partner of choice has built their datacentres to the highest level and can assist in attaining PCI compliance or conforming to the new government standard of ‘Official’ (replacing Impact Level classification – or IL2 and IL3 – classification) for data security.

Choose Trust and you’ll benefit from:

Peace of mind in a secure location.
No expense needed to build or maintain your own infrastructure.
Consistent environmental conditions.
Fire protection and continued power with 100% SLAs.
24/7 security, parameter fencing and swipe card entry.
On-site engineers for management and remote hands troubleshooting.
Comprehensive business continuity and disaster recovery plans.
High capacity, resilient fibre MPLS network core for connectivity.

Technical professionals servicing your business

We have our own on-site and in-field team of professionals that can service your business with your very own IT helpdesk. We can offer you 24/7 support; we are at your service whenever you need us. Our service desk offering includes:

A single point of contact
Proactive monitoring
A 24-hour 7 days a week service desk
Easy menu-based service options
Bundled call packs

With every query our service desk team handles we ask for a rating of the service that they received, this data feeds our monthly C-Stat score.

Along with this we also ask for feedback on every issue we answer. All this data is updated in real-time over on our Customer Feedback page.

See Latest Score

We pride ourselves on exceptional customer service, with our team handling numerous calls a day. Our team deal with every query in a professional and timely manner to ensure our customers receive the best customer service.

Hardware Management

Let us help you with your asset selection, deployment, management and support.

Optimise your spend on hardware.

Working with a range of multi-vendor maintenance contracts for our customers, we provide everything from asset control and renewal notification, to providing break fix contracts.

Consultancy

Our expertise ranges from advisory to Architecture design to project management to digital transformation consultancy.

We understand that your business needs access to technology experts at particular points in time. From working with our customers, we have created a flexible model, where we can provide consultancy in partnership with your IT and strategy teams.

Expertise at your fingertips:

Networking Architecture
Digital Transformation
WiFi design and deployment