Managed Service

What makes the Trust Managed Service Different?

We work with you every step of the way to tailor a managed service to suit your business. We believe in a partnership with our customers, and we see something more than just taking away some of your expenses and all of your IT concerns. We feel that you probably want to achieve a deeper business-oriented outcome, one that allows your professionals to do what they do best—their core business. Therefore, our methodology is to blend the best people, processes, and tools to achieve IT assurance.

At Trust, we provide a full managed service across our solution offerings, comprising of Datacentre deployment and management, customer service desk with full support and maintenance, hardware management, application hosting, security and consultancy. Our flexible offering can include:

  • A packaged solution with a choice of components
  • Operational updates to software
  • Scheduled servicing by local team
  • Flexible term lengths
  • Comprehensive maintenance including hardware, software, repair, replacement

Click below to discover more about our Managed Service.

Take a look at

Our Services

Flexible, state-of-the art hosting

Our hosting model avoids the unpredictable escalating costs associated with your own premises. Hosting your environment couldn’t be simpler. Choose a ¼ rack through to a bespoke private cage, all fully managed by our team of experts or choose to self-manage.

Our partner of choice has built their datacentres to the highest level and can assist in attaining PCI compliance or conforming to the new government standard of ‘Official’ (replacing Impact Level classification – or IL2 and IL3 – classification) for data security.

Choose Trust and you’ll benefit from:
  • Peace of mind in a secure location.
  • No expense needed to build or maintain your own infrastructure.
  • Consistent environmental conditions.
  • Fire protection and continued power with 100% SLAs.
  • 24/7 security, parameter fencing and swipe card entry.
  • On-site engineers for management and remote hands troubleshooting.
  • Comprehensive business continuity and disaster recovery plans.
  • High capacity, resilient fibre MPLS network core for connectivity.

Technical professionals servicing your business

We have our own on-site and in-field team of professionals that can service your business with your very own IT helpdesk. We can offer you 24/7 support; we are at your service whenever you need us. Our service desk offering includes:

  • A single point of contact
  • Proactive monitoring
  • A 24-hour 7 days a week service desk
  • Easy menu-based service options
  • Bundled call packs

With every query our service desk team handles we ask for a rating of the service that they received, this data feeds our monthly C-Stat score.

Along with this we also ask for feedback on every issue we answer. All this data is updated in real-time over on our Customer Feedback page.

We pride ourselves on exceptional customer service, with our team handling numerous calls a day. Our team deal with every query in a professional and timely manner to ensure our customers receive the best customer service.

Hardware Management

Let us help you with your asset selection, deployment, management and support.

Optimise your spend on hardware.
  • Working with a range of multi-vendor maintenance contracts for our customers, we provide everything from asset control and renewal notification, to providing break fix contracts.

Consultancy

Our expertise ranges from advisory to Architecture design to project management to digital transformation consultancy.

We understand that your business needs access to technology experts at particular points in time. From working with our customers, we have created a flexible model, where we can provide consultancy in partnership with your IT and strategy teams.

Expertise at your fingertips:
  • Networking Architecture
  • Digital Transformation
  • WiFi design and deployment

Flexible, state-of-the art hosting

Our hosting model avoids the unpredictable escalating costs associated with your own premises. Hosting your environment couldn’t be simpler. Choose a ¼ rack through to a bespoke private cage, all fully managed by our team of experts or choose to self-manage.

Our partner of choice has built their datacentres to the highest level and can assist in attaining PCI compliance or conforming to the new government standard of ‘Official’ (replacing Impact Level classification – or IL2 and IL3 – classification) for data security.

Choose Trust and you’ll benefit from:
  • Peace of mind in a secure location.
  • No expense needed to build or maintain your own infrastructure.
  • Consistent environmental conditions.
  • Fire protection and continued power with 100% SLAs.
  • 24/7 security, parameter fencing and swipe card entry.
  • On-site engineers for management and remote hands troubleshooting.
  • Comprehensive business continuity and disaster recovery plans.
  • High capacity, resilient fibre MPLS network core for connectivity.

Technical professionals servicing your business

We have our own on-site and in-field team of professionals that can service your business with your very own IT helpdesk. We can offer you 24/7 support; we are at your service whenever you need us. Our service desk offering includes:

  • A single point of contact
  • Proactive monitoring
  • A 24-hour 7 days a week service desk
  • Easy menu-based service options
  • Bundled call packs

With every query our service desk team handles we ask for a rating of the service that they received, this data feeds our monthly C-Stat score.

Along with this we also ask for feedback on every issue we answer. All this data is updated in real-time over on our Customer Feedback page.

We pride ourselves on exceptional customer service, with our team handling numerous calls a day. Our team deal with every query in a professional and timely manner to ensure our customers receive the best customer service.

Hardware Management

Let us help you with your asset selection, deployment, management and support.

Optimise your spend on hardware.
  • Working with a range of multi-vendor maintenance contracts for our customers, we provide everything from asset control and renewal notification, to providing break fix contracts.

Consultancy

Our expertise ranges from advisory to Architecture design to project management to digital transformation consultancy.

We understand that your business needs access to technology experts at particular points in time. From working with our customers, we have created a flexible model, where we can provide consultancy in partnership with your IT and strategy teams.

Expertise at your fingertips:
  • Networking Architecture
  • Digital Transformation
  • WiFi design and deployment

A Managed Service to Suit your Business

Choose from our three base service packages, these can be adapted to your business requirements:

Bronze
Basic Support

  • Entry Level/Standard
  • Normal Business Hours
  • Remote Support

Silver
Managed Service

  • Remote Support
  • Pro-active Monitoring
  • Service Management
  • Vendor/RTB Management
  • Patching/Platform Management

Gold
Premium Service

  • 24×7 Remote Support
  • Field Engineering
  • Problem Management
  • Service Specific Components
    (Engagement/Content/Capacity)

Managed Services built for the agile enterprise, serving up hardware, software, and services at the time of purchase, with the pricing and delivery agility to support changing business requirements over time.

We pride ourselves on exceptional customer service, with our team handling numerous calls a day. Our team deal with every query in a professional and timely manner to ensure our customers receive the best customer service. Our team reached an average customer satisfaction score of 99% for 2022. ​

Trust Networks underpins an enterprise business with the right network to accelerate its digital transformation strategy. From managed services to business critical services covering the end-to-end network including wired, WiFi, SD-WAN and SASE we deliver the network foundation that is adaptable, scalable and cost-effective. 

Click here to discover more about Trust Networks.

Discover More

Gradient strip

Webinar: Why a Managed Service Model is Essential for 2023

Read the article
Gradient strip

The Trust Systems Managed Service

Read the article
Gradient strip

eBook: Managed Service

Read the article