A Tailored Managed Service
We work with you every step of the way to tailor a managed service to suit your business. We offer a full managed service across our solution offerings, comprising of our customer service desk with full support and maintenance, and asset/hardware management.
Our customer service desk goes hand-in-hand with our managed services. Learn more below.
A Managed Service to Suit your Business
Our managed services are designed to give you peace of mind, with continuous monitoring, expert support, and proactive optimisation that ensures your systems stay secure, resilient, and high-performing.
We understand that every business has different needs, which is why we offer three levels of service packages to choose from. And if you need something more tailored, we’ll work with you to create a bespoke solution that fits your exact requirements.
Choose from three tailored service levels to suit your business needs, or let us work with you to create a bespoke package that’s just right for you.
Level 1
- Entry Level/Standard
- Normal Business Hours
- Remote Support
Level 2
- Remote Support
- Pro-active Monitoring
- Service Management
- Vendor/RTB Management
- Patching/Platform Management
Level 3
- 24×7 Remote Support
- Field Engineering
- Problem Management
- Service Specific Components
(Engagement/Content/Capacity)
Managed Services built for the agile enterprise, serving up hardware, software, and services at the time of purchase, with the pricing and delivery agility to support changing business requirements over time.
We pride ourselves on exceptional customer service, with our team handling numerous calls a day. Our team deal with every query in a professional and timely manner to ensure our customers receive the best customer service. Our team reached an average customer satisfaction score of 98% for 2025.