Full benchmark · 18 questions · 6 sections
Your full Retail Technology Benchmark
Eighteen questions across six key areas of your retail technology estate. Get a detailed benchmark score, a downloadable PDF report, and the option to book a free consultation with our team.
18 questions6 sectionsReport includedFree consultation
What to expect
6 sections to complete
The benchmark covers Customer Experience, Connectivity, Operational Intelligence, Data & Insight, Protection, and Scalability & Resilience.
Your benchmark score
Your answers are scored and converted to a benchmark percentage — showing where your estate sits against best-in-class retail operations.
Downloadable PDF report
A branded summary of your full benchmark results, ready to share with your leadership team or use in planning conversations.
Book a free consultation
At the end of the benchmark you can book a free 30-minute session with our retail technology team to discuss your results.
Your result will be one of four bands
Your benchmark score is calculated as a percentage of the maximum possible score across all 18 questions. Each band reflects a distinct stage of retail technology maturity.
What the six sections cover
The full benchmark covers six areas of your retail technology estate — each with its own set of questions and a dedicated section score in your results.
Customer Experience & Engagement
3 questions
How you communicate with customers, adapt messaging, and personalise the in-store experience.
Connectivity & Infrastructure
3 questions
The reliability, consistency, and future-readiness of your network and infrastructure across your estate.
Operational Intelligence
3 questions
How stock, audits, and daily store tasks are tracked, managed, and acted on.
Data, Insight & Control
3 questions
Your visibility of store and customer behaviour, system integration, and security scalability.
Protection & Threat Management
4 questions
Cyber security maturity, access controls, threat response capability, and hosting approach.
Scalability & Resilience
2 questions
Your ability to open new stores, roll out changes, and recover from disruption at pace.
Ready to get your full benchmark? Work through the six sections below, take your time and answer honestly for the most accurate result.